Privacy Policy

Privacy Policy

Apex Mechanical (“we,” “us,” or “our”) is a family-owned HVAC company based in Clear Lake, MN, serving residential and light commercial customers throughout Central Minnesota. We operate the website at apexmech-mn.com. We are committed to protecting your privacy and being transparent about the limited personal information we collect when you visit our site or reach out to us. This Privacy Policy explains what we collect, how we use it, and what rights you have.

2. Information we collect

We collect personal information only when you voluntarily submit one of the forms on our website. We have two forms:

Contact form

  • Your name
  • Your email address
  • Your phone number
  • Any message or question you choose to include

 

Free estimate form

  • Your name
  • Your email address
  • Your phone number
  • Your address or service location
  • Details about your HVAC needs or the service requested

We do not collect payment or financial information. We do not operate an online store or require account registration of any kind.

3. How we use your information

The information you submit is used solely to:

  • Respond to your inquiry or service request
  • Prepare and deliver your free HVAC estimate
  • Schedule appointments or follow-up calls
  • Communicate with you about our heating, cooling, and ventilation services

We do not use your information for automated marketing campaigns, and we will never contact you for purposes unrelated to your request without your consent.

4. Sharing of information

We do not sell, rent, or trade your personal information to third parties. Your information may be shared only in the following limited circumstances:

  • Service providers: Trusted platforms that support our website operations (such as our web host, form processor, or email service), who are contractually obligated to keep your information confidential and may not use it for their own purposes.
  • Legal obligations: If required to do so by law, regulation, court order, or to protect our legal rights and the safety of others.
5. Cookies and analytics

Our website may use cookies or third-party analytics tools (such as Google Analytics) to understand how visitors navigate our site and which pages are most visited. This information is collected in aggregate and is not linked to your personal identity. You may disable cookies through your browser settings at any time without affecting your ability to contact us or request a free estimate.

6. Third-party links

Our website may include links to third-party platforms such as Google Maps, Google Reviews, Facebook, or industry directories. We are not responsible for the privacy practices of those external websites. We encourage you to review their individual privacy policies before submitting personal information to them.

7. Data retention

We retain the information you submit for as long as necessary to fulfill your request, complete any related service, and maintain reasonable business records. We do not store personal information indefinitely. If you would like your information deleted, please contact us and we will do so promptly.

8. Data security

We take reasonable technical and organizational steps to protect the personal information you submit against unauthorized access, loss, alteration, or misuse. However, no method of internet transmission is entirely secure. We cannot guarantee absolute security, but we handle your data with care and take your privacy seriously.

9. Children's privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from minors. If you believe a child has submitted information through our site, please contact us and we will delete it promptly.

10. Your privacy rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask us to correct any information that is inaccurate or incomplete.
  • Deletion: Request that we delete your personal information from our records.
  • Opt-out: Ask us to stop using your information to contact you.

As a Minnesota-based business, we are also mindful of applicable state privacy standards. We do not sell personal information. To exercise any of the rights above, please reach out to us directly using the contact information below and we will respond within a reasonable timeframe.

11. Changes to this policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this page from time to time. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

12. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Apex Mechanical

Clear Lake, MN 55319

Phone: (763) 350-6581

Email: macoy@apexmech-mn.com